When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways. Consequently, they will be less stressed, frustrated and distracted from what really matters to them.
This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.
Key content
- Staying calm and in control in conflicts
- Lead difficult conversations to a positive outcome
- Asking the right questions and overcoming trigger points
- The basics of non-violent communication based on Marshall Rosenberg
- Understand and appreciate individual strengths
- Apply the Resolving Differences Model©
- Help others to resolve differences and prevent conflict
Key outcomes
- You help others to see differences as opportunities.
- You are a positive influence on (work) relationships.
- You create a productive and positive (work) environment.
Who should attend
Managers and Team Leaders