Helping customers to meet their needs is the basis of great customer service. How do we know what the needs of our increasingly diverse customers are? Having a good product or service is no longer enough. How we are interacting with customers becomes the key point of difference. “Customers may forget what you’ve said but they never forget how you made them feel.” [Maya Angelou]. Learn how to best connect with diverse customers and make them feel appreciated. Your reputation will attract new customers and your relationships will make them stay.
This workshop will give you practical tools and confidence in providing excellent customer service to diverse customers.
Key content
- Recognise the impact of bias and unconscious bias on our customer relationships
- Understand the What and How in customer service
- Learn how to develop cultural intelligence
- Stay calm and in control when customers complain
- How to make customers feel appreciated
- Effectively communicate with customers from diverse backgrounds
Key outcomes
- Loyal customers
- Confidence in interacting with diverse customers
- Positive and strong relationships with diverse customers
- New business opportunities with diverse customers
Who should attend
Small business owners, team leaders and anyone in a customer service role who likes to take their skills to the next level.